Terms & Conditions Overview

Event-Specific Changes
Terms, procedures, and requirements may vary depending on the event. Please make sure to review the event-specific guidelines before proceeding.Ticket Availability
Availing of our Ticketing Assistance (TPA) services does not guarantee a ticket. Ticket availability is always subject to the event’s supply and booking conditions.Booking Sequence
Reservation priority is determined based on the order of booking or payment submission. Earlier confirmed submissions will be prioritized accordingly.Data Protection
All information and personal details provided to us will be handled with strict confidentiality and security.Refund PolicyTicket payment + online/site charges: 100% refundable if we are unable to secure your ticket or if the event becomes sold out.
Service fee: 50% refundable if we are unable to secure your ticket.Commitment Required
Please proceed with our TPA services only if you are 100% sure and committed to the transaction. Once you proceed, make sure you fully understand and agree to the applicable terms.Communicate Kindly
We kindly ask everyone to remain respectful, patient, and calm throughout the transaction. We understand that ticketing can be stressful, and we appreciate your cooperation and understanding.

Slot Cancellation and Refund Guidelines

Last-Minute Cancellations
Any cancellation made within 3 days before the ticketing date will be subject to a non-refundable Total Purchase Amount (TPA) if the payment has already been made in full.Priority Seat Changes
Changes to your selected priority seats or seat preferences will not be accommodated within 48 hours before ticketing. Please make sure your preferences are final before this period.Client Responsiveness During Ticketing
Clients are expected to remain responsive and available throughout the ticketing process, especially when immediate confirmation or payment is required.If a ticket has already been successfully carted/reserved, but we are unable to proceed with payment because the client is unresponsive or fails to provide the required confirmation within the given timeframe, we cannot guarantee that the ticket will remain available.Any consequences resulting from delayed responses, including the loss of the carted ticket, will be the client's responsibility.Camping for Unsecured Tickets
If you choose to have us camp for tickets that were not secured during the initial ticketing attempt, the service fee will become non-refundable.By requesting additional camping or continued assistance after an unsuccessful ticketing attempt, you acknowledge and agree that the service fee will no longer be eligible for refund, regardless of whether a ticket is eventually secured.Refund Processing
Eligible refunds for ticket purchases will be processed within 1–3 days after the ticket sale, subject to verification of the transaction.Refund Eligibility
Refunds apply only to failed bookings/assistance and are limited to the ticket amount and applicable online/site fees. Service fees are subject to the refund conditions stated in our guidelines.

Frequently Asked Questions (FAQs)

🎀 Is the TPA fee per ticket or per transaction?
The TPA fee is charged per ticket purchased, not per transaction.🎀 Does using your service guarantee tickets?
Ticket availability varies. We make every effort to secure a ticket for you, and we appreciate your understanding of the time and effort involved.🎀 Does the TPA fee cover other fees from the bank or ticketing website?
No, the TPA fee covers only Ticket Purchase Assistance.🎀 How much is the TPA fee?
TPA fees vary by tier and seat type, are event-specific, and apply per ticket slot (one-to-one).🎀 Is there a fee to reserve a slot?
Yes, the reservation fee depends on the TPA slot you choose.🎀 Can we cancel our reservation slot before ticketing?
Yes, but the reservation/assistance fee is non-refundable.🎀 Is cancellation or transfer of slots permitted?
Yes, but last-minute changes are not allowed.🎀 Will you update us before, during, and after ticket sales?
Yes, we will provide updates as needed. Please understand if responses are delayed due to multiple clients. Rest assured, we are here to assist you! 🫶🏻

Important Transaction Guidelines
(Please Read Before Proceeding)

Additional FAQs

Q: Why are the fees fixed?
A: We charge fixed fees to ensure transparency and fairness for all clients.Q: Can I change my order after submission?
A: No changes can be made once the order is submitted; please double-check your details.Q: What if I need assistance at the event?
A: Our assistance applies only to the ticketing process. Any on-site support is not covered.Q: How do I know if my submission was received?
A: You will receive a confirmation email upon successful submission.Feel free to reach out with any further questions!