Terms & Conditions Overview

Event-Specific Changes: These terms may change for each event.
Ticket Availability: Utilizing our TPA services does not guarantee a ticket; availability is subject to the event.
Booking Sequence: The reservation order is based on the booking or payment submission.
Data Protection: All provided information is secure and confidential.
Refund Policy: Ticket fees and online charges are 100% refundable if we cannot secure tickets or if the event is sold out; service fees are 50% refundable if tickets are not secured.
Commitment Required: Only proceed with our TPA services if you are 100% sure.
Communicate Kindly: Please be respectful and maintain a calm attitude during transactions.
Make reading our guidelines a habit and double-check your details before proceeding.

Slot Cancellation and Refund Guidelines

Last-Minute Cancellations: Any cancellations made within 48 hours are subject to a non-refundable Total Purchase Amount (TPA) if paid in full.
Priority Seat Changes: Changes to priority seats are not permitted within 48 hours before ticketing.
Refund Processing: Refunds for ticket purchases will be processed within 1 to 3 days post-sale.
Eligibility for Refunds: Refunds apply only to failed bookings and assistance and are limited to ticket money and online fees.

Frequently Asked Questions (FAQs)

🔹 Is the TPA fee per ticket or per transaction?
- The TPA fee is charged per ticket purchased, not per transaction.🔹 Does using your service guarantee tickets?
- Ticket availability varies. We make every effort to secure a ticket for you, and we appreciate your understanding of the time and effort involved.🔹 Does the TPA fee cover other fees from the bank or ticketing website?
- No, the TPA fee covers only Ticket Purchase Assistance.🔹 How much is the TPA fee?
- TPA fees vary by tier and seat type, are event-specific, and apply per ticket slot (one-to-one).🔹 Is there a fee to reserve a slot?
- Yes, the reservation fee depends on the TPA slot you choose.🔹 Can we cancel our reservation slot before ticketing?
- Yes, but the reservation/assistance fee is non-refundable.🔹 Is cancellation or transfer of slots permitted?
- Yes, but last-minute changes are not allowed.🔹 Will you update us before, during, and after ticket sales?
- Yes, we will provide updates as needed. Please understand if responses are delayed due to multiple clients. Rest assured, we are here to assist you!

Important Transaction Guidelines
(Please Read Before Proceeding)

  • Varied Forms: Different forms will be sent for each ticketing assistance request.

  • Terms & Conditions: Terms may change for different events—please review each carefully.

  • Fixed Assistance Fees: Our fees for international events are fixed, reflecting the quality of service provided.

  • No Priority Tips: We do not accept tips for expedited service; fairness is our priority.

  • First-Come, First-Serve: Responses are secured in the order forms are submitted.

  • Affordable Fees: Our fees are designed to be flexible and accessible for everyone.

  • No Installments: All payments must be made in full; we do not offer installment plans.

Additional FAQs

Q: Why are the fees fixed?
A: We charge fixed fees to ensure transparency and fairness for all clients.Q: Can I change my order after submission?
A: No changes can be made once the order is submitted; please double-check your details.Q: What if I need assistance at the event?
A: Our assistance applies only to the ticketing process. Any on-site support is not covered.Q: How do I know if my submission was received?
A: You will receive a confirmation email upon successful submission.Feel free to reach out with any further questions!